The HEART Model of Mediation
A five-dimensional framework for mediator competence — Holistic, Empowering, Adaptive, Rational and Transformative. HEART is wisdom-based and competency-oriented: it strengthens the mediator's capacity to integrate method, ethics and situational judgement, without taking ownership of the parties' decisions. It asks not only what a mediator should do, but what kind of mediator one must become to hold difficult conflict well.
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